The first results of our ongoing customer portal survey are now available: The most important functionalities are a detailed traffic analytics tool and the possibility to open and edit tickets in the portal. The results in detail can be found further below. The survey options were based on the wishes expressed by customers during intense discussions at the last DE-CIX TechMeeting.
Most answers came from our German customers, and the respondents revealed that only a small portion of our customers log into the portal once a week. Half of our customers log into the portal once a month.
The survey also contains an open question on what features our customers expect. To this we got answers like route server redistribution control, flow/netflow information, peering policy, pricing information, detailed topology information, etc.
Vision: a new, improved customer portal
The answers will help us to prioritize what functionalities we will work on to improve our customer portal. We are already working on it and will inform our customers when the beta version of the new portal is available. The beta version won’t have any additional functionalities in the first step, but it is the technical basis to move forward and improve the features for our customers.
The survey will remain open, so if you want to take part, please click here.
If you have taken the survey already, feel free to inform us about additional wishes anytime via email to firstname.lastname@example.org.
We will inform you as soon as the beta version of the new customer portal is available.
Results in detail