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Network Support Engineer (m/w/d)

For our North-American locations, we are looking for a highly motivated,                                       

Network Support Engineer (m/w/d)

Our offer:

  • Technically advanced customer support, responding to customer enquiries from national and international participants via email and telephone in the Customer Service Team
  • Processing of new customer connections and upgrades with a focus on troubleshooting
  • Supporting the Head of Customer Services
  • A permanent position with the world’s market leader in its sector with short decision-making processes
  • An appreciative corporate culture, a team of like-minded experts
  • An innovative and international environment
  • Extremely friendly and supportive colleagues
  • With all of this, great working conditions await you:

What’s important to us: 

  • Work experience in Customer Service/Support, ideally in the telco industry
  • Advanced skills in communication with customers
  • Highly-developed know-how on the functions of the Internet, especially TCP/IP, BGP, network protocols etc., as well as Linux skills. Valid networking certifications are an advantage.
  • Knowledge of local data centers and data center procedures. as well as hands-on experience of cabling works (fiber) are a plus.
  • IT studies, in-house training as IT specialist with primary focus on networks or comparable work experience
  • Work experience with ticketing systems and willingness to undertake shift work.

What is even more important to us than your professional qualifications (computer science or equivalent education) is your enthusiasm for providing high quality customer service with a profound knowledge about network engineering.

So, if you are looking for new challenges in network communication and know how to combine teamwork with a high degree of self- motivation and first-rate support, we look forward to receiving your complete application, including salary expectations, here.

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