3. Verify your prefix amounts and details
Please verify via the route server looking glass whether the route server accepts all of your sent prefixes. If you see a difference, most probably you have not specified the right AS-SET during turn-up or you have missing or wrong routing database entries.
4. Keep your PeeringDB entry up to date
Please update your PeeringDB record or create a record if you have none yet. PeeringDB is THE tool for all peering administrators!
5. Go for direct sessions to members who are not on the route server
Not everybody peers with the route server. And not everybody who peers with the route server sends or imports prefixes.
Check on the looking glass who is not present at the route server (session down, zero prefixes) and ask them for a direct session.
DE-CIX maintains a member list where you can see who you should ask (contact us for the latest list).
Use the DE-CIX peering manager for questions!
Our peering manager Bernd Spiess can help you with special questions about BGP, peering, routing, etc. Contact him if you have any questions.
For classical support questions, please contact our technical support directly.