Contact us

Fill in the form below or scroll down for phone numbers, email addresses, and office locations. 
24/7 Emergency hotline: +49-69-1730902-11

Business development

CountryEmail Phone
All[email protected]+49-69-1730902-12
France[email protected]+33-486060773
Germany[email protected]+49-69-1730902-12
India[email protected]+91-8879676804
+91-8879676802
Indonesia[email protected]+62 21 39701010
Italy[email protected]+39-09111909011
Malaysia[email protected]+60-392125961
Singapore[email protected]+65-31586792
Spain[email protected]+34-912582656
Turkey[email protected]+90 216 46 00 114
0800-2110122
UAE[email protected]+971 44524666
US[email protected]+1-212-796-6914

Billing

EmailPhoneFax
[email protected]+49-221-700048-0+49-221-700048-290

Customer service and technical support

24/7 Emergency hotline: +49-69-1730902-11

CountryEmailPhone
All[email protected]+49-69-1730902-11
India[email protected]+91-7045951002
+91-8291268939
Indonesia[email protected]+62 21 39701010
Malaysia[email protected]+60-3 9212 5961
Singapore[email protected]+65-3158 6792
US[email protected]+1-212-796-6914

Fall-back number in case the numbers are not reachable: +49-69-975-343-90. For customers, there is also a chat function available on the DE-CIX portal. 

Media

ContactEmailPhone
Carsten Titt, Head of Global Public Relations[email protected]+49-69-1730902-130

Marketing

EmailPhone
[email protected]+49-69-1730902-54

Offices and general information

Our usual office hours are from Monday-Friday, 09:00-17:00 (UTC+2). Please note that we are closed on German public holidays. 

See below for information on how to get to our headquarters and the MeetingCenter in Frankfurt.

 

Headquarters Europe

DE-CIX Management GmbH

Lindleystr. 12
60314 Frankfurt am Main
Germany

+49-69-1730902-0
fax: +49-694056-2716
[email protected]

 

North America

DE-CIX North America Inc.

590 Madison Avenue, 21st Floor
New York, NY 10022
United States of America

+1-212-796-6914 
[email protected] 

Turkey

DE-CIX Istanbul Network Connections LLC

Itower Plaza Merkez Mah. Akar Cad. No: 3 K: 6 D: 35, 34381 Bomonti/Şişli/İstanbul
Türkiye

+90-2129121032
[email protected]

India

DE-CIX Interwire Internet Services Pvt Ltd 

5th floor, Sigma IT Park, Rabale
Navi Mumbai, MH, 400701
India

+91-8879676804
+91-8879676802
[email protected]

 

Indonesia

PT DECIX Indonesia Pratama

Wisma 46 Kota BNI Suite 11-08, Jl Jenderal Sudirman Kav 1, Karet Tengsin, Tanah Abang, Jakarta 10220
Indonesia

+62 21 39701010
[email protected]

 

Southeast Asia

DE-CIX ASIA Pte Ltd

10 Anson Road #35-11, International Plaza
Singapore 079903

+65-31586792
[email protected]

Southern Europe

DE-CIX Southern Europe

Paseo de la Castellana 93, planta 2
Madrid, 28046
Spain

+34 910627144
[email protected]

How to find us

DE-CIX headquarters and MeetingCenter in Frankfurt.

From Frankfurt airport (FRA)

Take the S-Bahn S9 (towards Hanau) and alight at station "Ostendstraße", then take the tram number 11 (towards Schießhüttenstraße) to station "Schwedlerstraße".

From here, the DE-CIX office and MeetingCenter is only a 10-minute walk away.

Total travel time: approx. 50 mins

Parking

There is a chargeable parking area in front of the building where the meters are €0.50 per 30 minutes. Alternatively, you can use the nearby public parking garage "Unions Parkhaus" which is within 10-min. walking distance.

 

From Frankfurt main station (Hbf)

Take the tram number 11 (towards Schießhüttenstraße) to station "Schwedlerstraße". From there, it is only a 10-minute walk away.

Total travel time: approx. 35 mins

DE-CIX office and MeetingCentre
Lindleystr. 12
60314 Frankfurt am Main
Germany