Terms & Conditions, SLAs and Technical Descriptions

Please find below the Terms & Conditions as well as the Service Level Agreements and Technical Descriptions for DE-CIX.

Documents in German, Russian, Turkish, and Ukrainian can be found here.

The DE-CIX Interwire Terms & Conditions, SLAs etc. can be found here.

Terms & Conditions

Global T&Cs

DE-CIX Global Terms and Conditions
Local T&Cs

Local Terms and Conditions EU
Local T&Cs

Local Terms and Conditions US
Local T&Cs

Local Terms and Conditions Turkey

 Service Level Agreements and Technical Descriptions

SLAs

DE-CIX Master SLA
Access Description

DE-CIX Technical Access Description
SLAs

DE-CIX GlobePEER Special SLA
Service Description

DE-CIX GlobePEER Technical Service Description
Special SLA

DE-CIX DirectCLOUD Special SLA
Service Description

DE-CIX DirectCLOUD Technical Service Description
SLAs

DE-CIX MetroVLAN
E-Line Special SLA
Service Description

DE-CIX MetroVLAN
E-Line Technical Service Description
Contact

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