The DE-CIX Service Portal is receiving a major upgrade: a modernized login process and a clearer permission model designed to make access simpler, safer, and more transparent for all users.
Email addresses replace usernames
Usernames are being phased out and replaced with verified email addresses.
This reduces confusion, ensures every account is linked to a real person, and leads to:
- smoother sign-ins
- fewer support requests
- greater clarity about who has access
Existing profiles can continue using their current username-based login, so no immediate changes are required for active accounts.
Improved role definitions
The Portal now uses a simplified role structure that reflects how teams actually work:
- Admins manage users and critical settings
- Technical Users handle operational and network‑related tasks
- Read‑Only Users gain visibility without the ability to modify configurations
This reduces risk and gives organizations clearer control over responsibilities within their DE‑CIX environment.
One identity across all DE-CIX Services
With email-based authentication now used across multiple DE‑CIX platforms, customers can move between services with fewer barriers and a clearer sense of identity. It’s a step toward a more connected, more intuitive DE‑CIX ecosystem.
For a detailed overview of all changes, please check the documentations.
