Our customers and partners rely on our platform to run their essential services, and to that end, as you might have noticed, from this week onward we have started to enforce two-factor authentication (2FA) for all logins to the DE-CIX and UAE-IX customer portals.
Implementing 2FA is essential for anyone looking to safeguard sensitive information. By requiring something you know, i.e. your password and something you have, i.e. a onetime code from your authenticator app, 2FA significantly reduces the likelihood of unauthorized access to user accounts.
The feature is quick to set up and we have prepared instructions on how to configure and use 2FA on our portal. You can find the instructions here.
Should you experience any difficulties, please contact our customer support team via the usual channels.
In the near future, you will be able to use the same 2FA for both the Jira service management https://service.de-cix.net and portal logins.