DE-CIX partner program

We are committed to deliver a thorough onboarding process to our partners because your success is in our mutual interest. In particular,

• We will schedule initial calls with you after you have signed up to be a partner, and will ensure you have a good understanding of DE-CIX and our portfolio of services.
• Our engineers will work with your technical teams to ensure the initial connection is being set up correctly (if applicable).
• You will be provided training on how to use our customer portal to provision orders, see relevant statistics, get insights into maintenance schedules, updates, and other relevant information.
• We also provide you with comprehensive access to our DE-CIX Academy, a training facility for newcomers to the world of peering and interconnection.

Once all initial agreements and, where appropriate, the implementation of the connection have been completed, you as a partner will want to start generating revenue. We will support you with both sales and marketing consultancy. In particular, we will:

• Help you to phrase the offering within your own marketing channels (if wished)
• Run joint PR and social media programs to launch
• Feature you on our website and within our monthly customer newsletter
• Provide you with comprehensive marketing materials for co-branding
• Invite you to join and sponsor our industry events
• Run demand-generating campaigns with you (on request)
• Invite you to participate in DE-CIX community events
• Support your events with staffing and marketing resources
• Run regular sales trainings for new services, features, etc.
• Have a dedicated Account Manager for you to answer all questions and help with any contractual and technical issues that might occur as well as supporting your customer sales cycles

To ensure a long term and profitable business relationship, we provide you with:

• Attractive discounts and margin
• Referral fees
• Market development funds, and
• Pre- and after-sales support from our teams